FAQs

Your Questions, Answered.

Commonly Asked Questions

Where is your company located?

Our company's headquarters are located in NJ, USA. Our warehouse and vendor partners are scattered through China, the US, and Canada. (with more on the way!)

Do you ship Worldwide?

Absolutely, we want the entire world to enjoy our products!

Who can I contact if I have a problem with my order?

All inquiries can be forwarded to info@oluminate.com.

Is shipping really FREE?

YES! We offer completely free shipping on all of our products.

How can I pay?

We accept PayPal, and all major credit card vendors: Visa, Mastercard, Discover, AMEX.

Is Checkout on this site safe and secure?

You can be absolutely sure that all purchases here are safe, secure, and SSL-encrypted to protect your data!

Where do you ship from?

Absolutely, OlumiRing™ will clip over 99% of phone cases; however, some bulky cases will be too thick for OlumiRing to clip to.

New iPhone 11 with case pictured.

How long will it take to dispatch the order?

Orders are dispatched within 1-3 days, every time.

How long will it take for my items to arrive?

It will usually take 5-20 business days for all orders to arrive. Shipping times vary based on customer location and from product-to-product; based on demand and shipping location.

If I enter my email address will you sell my information?

We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

Will I (the customer) have to pay customs?

For most countries, you will not have to pay customs, but it depends where are you located and how many pieces your order contains.

OlumiRing™

Is there a warranty on this device?

Yes, there is a 30-day warranty on all OlumiRing™ orders. If your device is defective within 30 days of delivery, we will either refund you or send you a replacement.

Will this cover my Face ID?

Nope.

Will this cover my front or rear camera?

Neither. One of the best things about OlumiRing™ is its versatility. Clip it anywhere!

Is OlumiRing™ cool white or warm white LED?

Both! OlumiRing™ has 3 settings with color temperatures ranging from 3500K-6500K.

Will clipping OlumiRing™ to my phone or screen damage my device?

Nope. OlumiRing™ has a soft silicone gel lining built into its clipping mechanism.

How long will OlumiRing™ last per charge?

OlumiRing™ can be used continuously for over 1 hour per charge.

Can you clip OlumiRing™ over a phone case?

Absolutely, OlumiRing™ will clip over 99% of phone cases; however, some bulky cases will be too thick for OlumiRing to clip to.

New iPhone 11 with case pictured.

Does this work with iPads/Tablets?

This works well with iPads and tablets. Clip it to any part of your tablet for hassle-free studio lighting.

Does this work with Android devices?

Yes, OlumiRing™ works with all Android devices. 

Is this light adequate for laptop/webcam purposes?

This light is perfect for laptop and webcam purposes. Clip it anywhere you'd like and pick the best lighting mode to match the occasion.

Will this attach to a DSLR camera?

You bet it will.

Are Ring Lights bad for your eyes?


OlumiRing™ has a built-in softening diffuser for ease on the eyes.

We never recommend looking directly into your ring light, or any LED light, for long periods of time. All LED lights produce a high radiation in the "blue band" of light spectrum, which can cause some damage overtime. 

Would this be good for stop-motion animation?

Since OlumiRing™ can clip to a stationary object, it's really perfect for stop=motion animation. You won't have to worry about your lighting losing its place!

Can OlumiRing™ be used for videos?

OlumiRing™ works exceptionally well to add an instant increase to the production value of your video content. 


We also highly recommend using OlumiRing for webcams and WFH meetings.